Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork
Company: Lowe's
Location: Farmville
Posted on: April 24, 2024
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Job Description:
What You Will DoAll Lowes associates deliver quality customer
service while maintaining a store that is clean, safe, and stocked
with the products our customers need. As a Sales Floor Department
Supervisor, this means: Providing resources and tools to support
those directly helping customers provide the best service.
Assisting with down stocking and area recovery as well as providing
input into merchandising decisions. Monitoring use of store power
equipment and coaching employees on safe behaviors and lifting
techniques.The Sales Floor Department Supervisor is primarily
responsible for leading and enabling a team of associates to
deliver the best possible customer experience in the store. This
includes coaching and training associates, delegating, following-up
on daily tasks, managing performance, and ensuring adequate
department coverage. Sales Floor Department Supervisors are
responsible for customer-facing activities (e.g., greeting
customers, clarifying needs and identifying solutions, closing
sales), non-customer-facing activities (e.g., down stocking,
inventory management, area recovery) and store safety (e.g.,
conducting safety walks, reporting hazards, understanding safety
and lifting directions).The Sales Floor Department Supervisor works
with his/her leaders to identify approaches and behaviors that best
meet sales and service objectives, then communicates those best
practices to the team in a way that inspires engaging,
customer-focused behavior and goal attainment. Further, the Sales
Floor Department Supervisor must supervise associates in other
departments, as needed, to meet the demands of the store. This
requires broad product knowledge and the ability to engage
associates and customers across departments. It is important that
this associate communicate upward to keep management informed of
concerns, issues, praises, and morale.In addition to the
responsibilities summarized above, individuals in this role may
occasionally open or close the store or serve as manager-on-duty
(MOD).Travel Requirements: This role does not require regular
travel; however, this role may need to travel on occasion to
meetings, trainings, or to support neighboring stores/outlets.What
We're Looking For Hourly Full Time: Generally scheduled 39 to 40
hours; more hours may be required based on the needs of the store.
Requires morning, afternoon and evening availability any day of the
week. Physical ability to perform tasks that may require prolonged
standing, sitting, and other activities necessary to perform job
duties. Minimally must be able to lift 25 pounds without
assistance; may lift over 25 pounds with or without assistance.What
You Need To SucceedMinimum Qualifications High School Diploma or
equivalent and 3 years of experience in a retail environment OR 5
years of experience in a retail environment. 1 year of experience
in customer service. 1 year of experience supporting the unique
needs of Pro customers (for Pro Department Supervisor). Experience
providing direction or supervision to teams (with or without direct
report responsibility). Experience supporting or participating in
the process of training, mentoring and developing associates.
Experience working cross-functionally. Experience Using Microsoft
Office Suite. Ability to obtain sales related licensure or
registration as may be required by law.Preferred Qualifications 3
years of retail customer service experience. 3 years of experience
supporting the unique needs of Pro customers (Pro Department
Supervisor). Experience in a leadership role with direct report
responsibility. Experience working in the home improvement retail
sector. Experience working in a fast paced, dynamic retail
environment. Experience in key carrying role with manager-on-duty
responsibilities. Experience using store computer systems
(including but not limited to: Project Tool, Genesis, Sterling,
M2O, Thin Client, etc.).Lowes is an equal opportunity employer and
administers all personnel practices without regard to race, color,
religious creed, sex, gender, age, ancestry, national origin,
mental or physical disability or medical condition, sexual
orientation, gender identity or expression, marital status,
military or veteran status, genetic information, or any other
category protected under federal, state, or local law.Starting rate
of pay may vary based on factors including, but not limited to,
position offered, location, education, training, and/or experience.
For information regarding our benefit programs and eligibility,
please visit https://talent.lowes.com/us/en/benefits.Starting rate
of pay may vary based on factors including, but not limited to,
position offered, location, education, training, and/or
experience.by Jobble
Keywords: Lowe's, Lynchburg , Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork, Sales , Farmville, Virginia
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