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Business Analyst

Company: Thriveworks
Location: Lynchburg
Posted on: September 3, 2020

Job Description:

We are looking for a BI Analyst who is responsible for processing data for the Call Center Operations & Finance departments to build & optimize reports and make data-informed, actionable insight-to-change for our business trajectory. The ability to recognize and understand trends, collaborate with cross-functional teams and solve complex problems are key to success within this role. Compensation: $65,000-$75,000 (Remote Option available if outside N. VA) Responsibilities: * Collaborate with Senior Management to understand business intelligence needs, translating strategic business questions into resource/data requirements * Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions * Take dashboard requirements and transfer into rapidly developed prototypes and working solutions * Write Extract-Transform-Load (ETL) jobs to calculate business metrics * Develop detailed data mapping and end-to-end process flows * Remain detail-oriented while working across a wide variety of projects * Collaborate with Data Analytics and Data Warehouse around data and table structures to optimize for KPI reporting * Be part of a great team, but be capable of operating independently - managing relationships, deliverables and expectations with your business partners Requirements * 3+ years experience in business intelligence roles, designing and monitoring data models for the purpose of providing critical insights to the business leaders * Experience with Call Center operations and KPIs * Experience using BI Tools required (Tableau, Looker, SQL, Data Warehousing, Data Studio, Power BI, etc.) * Expert Excel Experience * Excitement, energy, and strong people skills including excellent communication capabilities at all levels * A nimble approach to thinking strategically while rolling up your sleeves and getting great work done * Ability to interpret business requests and communicate findings in an intelligible manner. Preferred: * Experience with data query, visualization, dashboard and/or scorecard tools preferred * Experience in a startup or venture-like operating model preferred * Strong business analytical skills. * PowerPoint * Ability to apply business logic to design and implement data mining techniques on large data sets. * Projects with evidence of Creative and Critical thinking. * Experience with Data Visualization, particularly creating dashboards and executive scorecards. * Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts. * Knowledge of the tools, technologies and practices needed to perform in-depth analysis of both structured transactional data, and semi-structured or unstructured data. * Knowledge of predictive and prescriptive analytics and machine learning. * Demonstrated ability to work independently and within a team in a fast changing environment with changing priorities and changing time constraints. Benefits * 401K with 3% employer match * Paid Time Off * Healthcare, Dental, Vision, and life insurance benefits - additional coverage options available such as: Short Term Disability, Long Term Disability, Group Accident Insurance * Professional EAP program for team member & household * Professional development & advancement opportunities Thriveworks is a growing company that provides a challenging and rewarding work environment as well as a culture that promotes open communication and teamwork. Successful employment candidates are expected to embody our Core Values. If you are looking for an exciting and rewarding employment opportunity, apply to Thriveworks today! This position requires a 90 day probationary period upon hire; offers are contingent on satisfactory criminal background checks and references checks. Learn more about Thriveworks mission and core values at [ [

Keywords: Thriveworks, Lynchburg , Business Analyst, Professions , Lynchburg, Virginia

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