Customer Experience Representative (Life Insurance)
Company: Pacific Life
Posted on: June 12, 2019
Pacific Life is currently seeking talent talented Customer
Experience Representatives to join their Life Insurance Division.
The Life Insurance Division is one of Pacific Life s core business
units, which focuses on giving families and businesses the life
insurance coverage needed to help meet important financial
protection, wealth accumulation, and wealth preservation goals. Our
employees are among the most valuable resources to our clients, and
are recognized industry-wide for the World Class Service they
The Customer Experience Representatives will solve a range of
non-routine problems, analyze viable solutions, and interpret and
apply precedent to determine the appropriate course of action. The
person in this role will also be responsible for problem resolution
and specialized administrative support to Life Insurance producers,
policy owners, broker/dealer back-offices, and other customers
during those same core hours. The Customer Experience
Representative will receive only general supervision and are
required to have a complete understanding and proven ability to
apply related principles, concepts and practices, while still
acquiring higher-level knowledge and skills. Other duties include,
but are not limited to:
The person in this role will receive training during the first few
Work hours during training will be 8:30 - 5pm . Normal work hour
after training be 11:30 a.m. to 8 p.m. EST.
Gather information about product capabilities relative to specific
Review customer inquiries, problems, requests, and suggestions and
determine appropriate solutions and/or responses.
Negotiate customer claims, initiate billing adjustments, and
arrange product substitutions and returns.
Research and provide problem resolution, detailed information on
services, and assistance regarding paperwork and technical
Resolve most customer concerns and problems using established
Ability to process efficiently in multiple operational systems.
FACTORS FOR SUCCESS:
At least 2 years of experience in a customer service role, or
combined directly related training and experience
Life insurance or related industry experience preferred
Prior producer administration system experience preferred
Effective verbal and written communication skills
Organizational and time management skills
Join the Pacific Life team and watch your career grow! We offer a
competitive compensation and benefits package that includes:
Competitive salary and bonus program Medical, dental, and vision as
part our commitment in investing in the health and wellbeing of our
employees Two retirement savings plans: 401k savings plan with
company match and Company Retirement Contribution (company-paid)
Generous vacation time and holiday pay And much more!
Pacific Life Insurance Company is an Equal Opportunity /Affirmative
Action Employer, M/F/D/V. If you are a qualified individual with a
disability or a disabled veteran, you have the right to request an
accommodation if you are unable or limited in your ability to use
or access our career center as a result of your disability. To
request an accommodation, contact a Human Resources Representative
at Pacific Life Insurance Company.
About Pacific Life
For more than 150 years, Pacific Life has offered innovative
products and services including life insurance, annuities, and
mutual funds, along with a variety of investment products, all of
which provide The Power to Help You Succeed. We firmly believe each
employee plays a part in our continued growth and success, and we
pride ourselves in providing a work environment that is
challenging, inclusive, collaborative, and results-oriented. With a
powerful past and a strong future, Pacific Life offers an
environment where you re empowered to achieve your personal best.
In return, we look to your passion and insight to help us grow. For
additional company information, including current financial
strength ratings, visit www.PacificLife.com.
Keywords: Pacific Life, Lynchburg , Customer Experience Representative (Life Insurance), Other , Lynchburg, Virginia
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