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Resident Admissions Counselor

Company: Liberty University
Location: Lynchburg
Posted on: June 10, 2019

Job Description:

Posting SummaryPosting NumberS01231PClassification TitleBenefited HourlyPosition TypeDisclaimerLiberty University's hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.Position TitleResident Admissions CounselorDoes this position require driving?NoContactContact Phone ExtContact EmailJob Summary/Basic FunctionResident Admissions Counselors will service every need of prospective students and their families through each step of the enrollment process. Resident Admissions Counselors will assist students through the phases of the enrollment process: from inquiring about the university to applying, acceptance, and ultimately completing financial check-in and enrolling in courses. Resident Admissions Counselors will be fully focused on the completion of sales calls via tele-counseling using an outbound telephone call system.Minimum Qualifications* Bachelor's degree required (or job experience as deemed appropriate by Resident Enrollment Management)* Strong commitment to the mission of Liberty University* Commitment to represent the office and the university in a professional manner* Ability to maintain a positive attitude that will promote a healthy office climate* Proficiency in sales and customer service* Must demonstrate excellent interpersonal skills, including the ability to develop relationships and rapport with students and their families* Excellent verbal and written communications skills* Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint & Outlook* Ability to adapt to change and a strong desire to work in a fast paced environment, the ability to multi-task* Takes initiative, is highly motivated, and is detail oriented* Organization, active listening, discernment, and time management skillsPreferred Qualifications* 1-3 years of sales experience* 1-3 years of call center or phone experience* Previous customer service experienceWork HoursStandard business hours for Resident Admissions is Monday-Friday 8:00 am- 9:00 pm & Saturday 10:00 am- 6:00 pmAdmissions Counselors will cover the following shifts determined by management:Monday - Friday: 8 am-5 pm, 9 am-6 pm, 10 am-7 pm, 11 am-8 pm & 12-9 pm.Saturday: 8:30 am-5:00 pm & 9:30 am-6:00 pmSunday: 10:00 am-6:30 pm (Hancock Welcome Center coverage only)* All new Resident Admissions Counselors will begin working during the 12-9 pm hours M-F and will occasionally be eligible to work other shifts as needed.* All Resident Admissions Counselors will be required to work at least one Saturday shift per month, given a day off during the week.* Due to on campus events and enrollment deadlines, Resident Admissions Counselors will occasionally be required to work beyond their regularly scheduled shift as deemed necessary by Resident Enrollment management.

Keywords: Liberty University, Lynchburg , Resident Admissions Counselor, Other , Lynchburg, Virginia

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