Tech Support Rep
Posted on: September 20, 2022
Shenandoah Telecommunications Company (Shentel) provides
broadband services through its high speed, state-of-the-art cable,
fiber optic and fixed wireless networks to customers in the
Mid-Atlantic United States. The Company's services include:
broadband internet, video, and voice; fiber optic Ethernet,
wavelength and leasing; and tower colocation leasing. The Company
owns over 6,800 route miles of fiber and 223 macro cellular towers.
For more information, please visit www.shentel.com.
Do you enjoy interacting with people? Are you a natural
problem-solver? Do you love working with the latest technology? If
this sounds like YOU, come be a part of our growing Shentel
Technical Support Team!
As a Technical Support Representative, you will play a pivotal role
in the continued stability and growth of our organization, by
serving as a front-line representative for Shentel.
Our Technical Support Representatives are a part of a supportive,
service-oriented team in call center environment who:
* Promote quality customer experience with honest and committed
* Engage in real-time troubleshooting with customers to resolve
* Educate residential Shentel customers about the installation and
use of products.
* Capture opportunities to offer additional or upgraded services to
customers as available, while providing a quality customer
We offer a great work environment and competitive total
compensation package that includes:
* Remote work environment
* World class 401(k) - up to 8% company contribution
* Medical, dental, vision, and life insurance with company
* PTO and 7 paid holidays
You worked hard for the following:
* Your reputation as a successful customer service professional who
meets and exceeds goals
* Your high school diploma or equivalent
* One year of customer service or call center experience
It's time to accept the challenge of providing an excellent
customer experience. We are looking for motivated individuals who
love a challenge and are ready to meet and exceed their goals.
What are you waiting for? Come join Shentel's Tech Support
Shentel provides a drug-free workplace and is an EEO employer. All
qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex (including sexual
orientation and gender identity), national origin, disability, or
protected Veteran status.
If you require accommodation or assistance to complete the online
application process, due to a medical condition or impairment,
please contact a HR Representative at 540-984-5241 or
email@example.com. When you contact a HR Representative
please identify the type of accommodation or assistance you are
requesting. We will assist you promptly.
For technical issues with the website, please contact
EEO is the Law and Pay Transparency
* Job Family Customer Service
* Job Function Incumbent Cable
* Pay Type Hourly
* Blacksburg, VA, USA
* Charlottesville, VA, USA
* Edinburg, VA 22824, USA
* Lynchburg, VA, USA
* Roanoke, VA, USA
* Waynesboro, VA 22980, USA
* Weston, WV 26452, USA
Keywords: Shentel, Lynchburg , Tech Support Rep, Other , Lynchburg, Virginia
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