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IT Support Specialist

Company: Dodson Brothers Exterminating Company Inc
Location: Lynchburg
Posted on: June 20, 2022

Job Description:

Job DescriptionDodson Bros. Exterminating Company, Inc., one of the largest family-owned pest control companies in the United States, is seeking applicants for the position of IT Support Specialist to join our corporate office in Lynchburg, Virginia to provide technical support for software, hardware, and IT services to office and field personnel. Our growing team of over 600 employees continues the tradition of excellence established in 1944 and proudly serves customers in seven states and the District of Columbia.Responsibilities include but are not limited to:Serve as the primary contact for technical support for hardware and software issues.Prioritize and respond to help desk requests in a courteous, respectful, and timely manner.Setup, maintain, and troubleshoot hardware including, but not limited to:Desktop and laptop computersPrintersAndroid based cell phones and PDAsVoIP PhonesProvide software support for products including but not limited to Windows 10, Office 365, and a continually developing line of business application.Provide basic support for network connectivity issues and work with appropriate parties to schedule repairs or escalate when appropriate.Create and maintain user accounts in Active Directory.Create and maintain documentation for end users and IT staff.More than a 40-hour work week may be required, including weekend availability. Adhere to all Company policies and procedures.Any other reasonably related business duties as required. Qualifications for this position include:Two years of experience in IT or an associate degree in computer science or related field required.CompTIA A+ certification preferred.Strong customer service skills.Must be able to work independently with minimal supervision.Some travel, including overnight and weekends, will be required.Must be available for regular attendance at our corporate office during designated work hours and otherwise as needed.With or without accommodation the employee must be able to communicate effectively with others; sit for extended periods of time; bend, stoop, and lift a minimum of 50 pounds.BENEFITS of working for Dodson Pest Control:We offer a highly competitive compensation package including salary, commissions and bonus401(k) and profit sharing planAvailability of medical and dental insurance, and supplemental life insuranceCompany paid life insurance and long-term disability coveragePaid vacation, personal and sick timeCome be part of our team and enjoy the continuing tradition of quality service at Dodson Pest Control.Dodson Pest Control is an Equal Opportunity EmployerJob Type: Full-time

Keywords: Dodson Brothers Exterminating Company Inc, Lynchburg , IT Support Specialist, Other , Lynchburg, Virginia

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