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Customer Coordinator II/Project Manager

Company: Forterra
Location: Lynchburg
Posted on: June 9, 2021

Job Description:

Job DescriptionForterra is a leading manufacturer of pipe and products in the U.S. and Eastern Canada for a variety of water-related infrastructure applications, including water transmission, distribution and drainage. The company generated pro forma net sales of $1.6 billion in 2020. Based in Irving, Texas, Forterra employs more than 5000 people and operates more than 85 facilities, with products available throughout the U.S. and Eastern Canada.This is a remote role that will occasionally have to go into the office in Ashland VA.Position Summary: The Customer Service Coordinator/Project Manageris responsible for managing the project and customer relationships through all phases of the project along with constant communication and coordination with the Regional Sales Manager (RSM) as well as production and engineering teams. This position prepares estimates and quotes for project bids. Candidate must be able to read blueprints. Incumbent will also partner with the engineering team to develop and update shop drawings and layouts for various stormwater management system products: underground detention, bio-filtration units, hydrodynamic separators, catch basin inserts, and various other stormwater management system products. This position will observe confidentiality of all customer and company information.Essential functions include:Preliminary StageAssist the RSM when needed such as setting up project into QuickBase (QB), updating project contacts, special conditions, setting up SharePoint folder and attaining project plans and specifications, and tasking RSM and engineering team.Out to Bid StageMaintain and track most current project plans and project specifications from customers.Review project information in QB for accuracy.Update QB with contractors" information when quotation is anize and maintain the project filing system (QB/SharePoint).Request takeoff or plans and specs from contractor.Task engineering for concept drawings.Prepare quotes and pricing information in PAS. Prepare costing sheets for various products/ projects prior to bidding. Update QB and SharePoint accordingly.Quantity takeoffs and drawings for precast business unit.Send out pricing as previously requested to contractors.Bid Awarded StageAcquire signed quote or purchase order from awarded contractor. If costing needs adjustment based on a customer request, RSM approval is required, coordinate updated customer pricing with RSM.Convert sales order from "Quoted" to "Convert to Order" in PAS.Update QB and task accordingly. Ensure QB is up-to-date through the entire process including tasks, project status updates, production, and communications.Coordinate submittal and production drawings with engineering department. Follow up with contractor to ensure process is moving along in a timely manner.Process change orders as the project proceeds and mitigate the costs where possible recognizing production schedule constraints.Assist RSMs in managing the risks associated with project contracts to minimize Forterra"s exposure to financial loss and liability.Production StageProcess prelim information and submit customer credit applications. Ensure all paper and electronic documentation are filed accordingly.Coordinate and oversee production scheduling with customer and precast plant.Track production drawing status for manufacturing, insure engineering and structural are meeting the required timeline set forth.Data entry of order information and customer delivery dates in Oracle, QB, and SharePoint.Negotiate vender pricing. Submit purchasing requests and track order status.Process order with precast plant.Analyze and manage the production process. Coordinate internal manufacturing process.Coordinate with customer and Sales Representative on order status through delivery. Work with customers to answer questions and receive approvals. Ensure timelines are realistic, accurate and achievable. Schedule, monitor, and analyze production to meet customer"s needs. Notify sales and/or the customer immediately of delays.Data entry regarding Accounting and Finance functions into Oracle. Sales order entry to job closing.Coordinate with outside vendors as needed for production and delivery.Coordinate QC process with production team.Delivery StageCoordinate concrete vault delivery with customers, precast plant, and truck company to ensure proper and punctual delivery. Ensure customer has been educated on installation process and has access to all required documentation (e.g. installation manuals, concrete drawings).Coordinate delivery of media and/or hatches, manhole frame and covers, and risers.Coordinate and oversee with BCE internals/production team to ensure they are available onsite if needed. Ensure all needed equipment is noted on work order (e.g. knuckles, DVERTs, etc.).Project Close-OutVerify that all materials have been delivered. File physical and electronic copies of signed bill of voice customer via Oracle. Print and file physical and electronic copies with project documentation. File project folder accordingly.Ensure all fields in QB have been completed. Close all open tasks. Close project in QB.MiscellaneousRegular, timely attendance to meet customer/company needs in an efficient and effective manner.Performs special projects or assignments as directed.Qualified candidates should possess the following:Business/technical degree (two year) in civil engineering or drafting preferred.Basic knowledge of civil engineering concepts.Must be able to read blueprints.Works as an effective and proactive team player; understands the importance of supporting our customers, sales and engineering teams.Adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected municates clearly and effectively both orally and in writing to all levels of people inside and outside the organization.Ability to apply effective time management and self-management skills. Ability to be flexible and productive in an environment with regular interruptions.Superior organization, prioritization and proactive problem solving skills.Self-directed and motivated to continually evaluate and improve processes and procedures.Demonstrated success in balancing multiple priorities and deadlines in a fast-paced, evolving environment.Strong written and verbal communications skills and ability to present oneself and communicate in a professional, positive, and courteous manner at all times with customers and all levels of employees.Proficient computer skills, including Microsoft Office, database systems and knowledge of AutoCAD and related design software.Demonstrated pattern of positive attitude, strong work ethic and dedication.Must have a valid drivers" license and ability to travel 5-10 percent of the time to plant locations and/or meetings.Employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. We offer a comprehensive package of compensation and benefits programs that include: 4% 401k match, medical, dental, vision, flex spending, health savings account (HSA), life insurance, short and long-term disability, paid vacation and 10 holidays.Forterra Building Products is proud to be an equal opportunity employer, committed to workplace diversity. M/F/D/V. Forterra is a drug free pany DescriptionForterra is a leading manufacturer of pipe and products in the U.S. and Eastern Canada for a variety of water-related infrastructure applications, including water transmission, distribution and drainage. The company generated pro forma net sales of $1.5 billion in 2019. Based in Irving, Texas, Forterra employs more than 5,000 people and operates more than 85 facilities, with products available throughout the U.S. and Eastern Canada.

Keywords: Forterra, Lynchburg , Customer Coordinator II/Project Manager, Other , Lynchburg, Virginia

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