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CSR

Company: Southern Trust Home Services
Location: Lynchburg
Posted on: June 7, 2021

Job Description:

Southern Trust Home Services, Inc of Roanoke, VA is looking to hire an energetic and positive CSR (Customer Service Rep) to make follow up calls to ensure our clients are satisfied and content with the services provided. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!This CSR position will join our office team as a part-time customer service rep, and eventually grow into a high-functioning, full-time team member! In this vital role, you can expect to earn $10-$12/hour (SPIF's available on top of base pay), depending on experience and you will appreciate our generous 100% company paid benefits for full-time employees that include medical (with $0 deductible), dental, vision, life insurance, and a 401(k) plan with up to 5% match. In addition, we have generous paid time off (PTO) which includes paid holidays, paid vacation, paid sick days, and paid birthdays after reaching full-time status. If this sounds like the right opportunity for you to make an impact with your exceptional customer relations skills, apply today!ABOUT SOUTHERN TRUST HOME SERVICESFor over 25 years now, our family-owned and operated company has proudly delivered top-notch solutions for our customers' electric, plumbing, and HVAC needs. As a result, we are the trusted, go-to choice in thousands of Roanoke homes. Our experts are up to date and current on all the latest techniques, methods, and technologies in order to provide fast, reliable services. No matter what time it is, our work begins immediately with the goal of making a client's home better than it was before!We employ only the very best and all of our team members receive on-going training to ensure they stay up to date with the latest systems, technologies, and methods. In addition to competitive pay and benefits, we offer a work/life balance like no other and unlimited potential within the company! We also do mandatory drug and background checks along with random drug tests. CUSTOMER SERVICE REP JOB DESCRIPTIONThe primary functions of the Customer Service Representative are to convert Inbound/outbound calls into booked service/maintenance calls while mentioning and potentially booking additional sales and services. Additionally, the CSR will focus on renewing membership programs to current members and previous customers. This position handles service calls from customers projecting a professional image and using the company prepared script. He or she will also utilize his or her customer service training to educate and establish rapport and assist customers in choosing service and products.QUALIFICATIONSPhone experience in a professional settingRelevant experience as a customer service repMust be able to conduct roughly 60-80 inbound/outbounds a day.Must be comfortable with selling over the phone.Must have strong communication skills, including a pleasant phone demeanor.Ability to work in a fast-paced environment where changes are common.Must be able to listen and resolve customer inquiries while updating account information.Must be able to utilize phone, text, email, and internet at a high level of expertise.Must be motivated to work independently and multi-task.Perform other duties as assigned by management.Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this CSR (Customer Service Rep) position!WORK SCHEDULEThe typical part-time hours are 2 pm - 7 pm, Monday-Friday with occasional Saturdays.ARE YOU READY TO JOIN OUR TEAM?If you feel that you would be right for this office position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!Location: 24018 Associated topics: client, client service, customer care, customer order, guest, phone call, representative, service call, telephone, telephone activation specialist

Keywords: Southern Trust Home Services, Lynchburg , CSR, Other , Lynchburg, Virginia

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