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Customer Service

Company: Moore's Electrical & Mechanical
Location: Lynchburg
Posted on: June 3, 2021

Job Description:

Moore's Electrical & Mechanical is now seeking a Customer Service Representative in Lynchburg and the surrounding areas. Be a part of a growing team with an amazing culture, reputation, and benefits!

**Apply today and start the process with a confidential phone interview to explore your opportunities with Moore's!

Responsibilities:

  • Receive service calls via phone, email, and customer websites
  • Input and monitor work order progress with consistent updates to the customer
  • Prioritize and dispatch technicians for service calls; review call history to avoid duplicate calls
  • Follow up on emergency overnight and weekend calls
  • Review completed work orders and submit to billing team

Qualifications:

  • High school diploma or equivalent
  • Exceptional leadership, customer service, and communication skills, both written and verbal
  • Ability to prioritize and multi-task
  • Ability to work individually with a teamwork mindset
  • Excellent computer skills including Microsoft Office, email, and internet usage
  • Call center experience a plus

Here at Moore's, we offer an industry leading benefits package that includes:

  • Health, dental, and vision insurance with a Health Savings Account option
  • Short and Long Term Disability Insurance
  • Life Insurance
  • Industry leading vacation policy
    • First week of vacation earned after 90 days of employment
    • Second week earned after first year of employment
    • Additional vacation earned after each 6 years of employment up to 5 weeks after 18 years of service
  • Additional paid time off by working safely
  • 401K Retirement Plan
    • Moore's matches $.50 on the dollar up to 6%
  • Moore's is 100% employee owned Become an owner with our ESOP plan
    • Our Employee Stock Ownership plan is based on annual profits
    • 15% of the profits are used to purchase your stocks in Moore's
    • 10% of the profits are given as a Profit Sharing Bonus paid out before Christmas annually

Drug screen and background checks will be performed.

Moore's is an equal opportunity employer.

For more information on Moore's Electrical & Mechanical, make sure to visit our website at

Keywords: Moore's Electrical & Mechanical, Lynchburg , Customer Service, Other , Lynchburg, Virginia

Click here to apply!

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