Admissions Counselor

Company: Liberty University
Location: Lynchburg
Posted on: May 3, 2021

Job Description:

Posting Number S02556P Classification Title Benefited Hourly Position Type Disclaimer

Liberty University's hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.

Position Title Admissions Counselor Does this position require driving? No Contact Contact Phone Ext Contact Email hiring@liberty.edu Job Summary/Basic Function

Resident Admissions Counselors will provide guidance to prospective students and their families through the means of inbound/outbound phone calls, emails, chats, texts, and on campus events. Resident Admissions Counselors assist prospective students through the following phases of the enrollment process: inquiry (requesting information about LU), applying to the university, submitting admissions documents, and ultimately completing financial check-in and enrolling in courses.

Minimum Qualifications

• Bachelor's degree required (or job experience as deemed appropriate by Resident Enrollment Management)
• Strong commitment to the mission of Liberty University
• Commitment to represent the office and the university in a professional manner
• Ability to maintain a positive attitude that will promote a healthy office climate
• Must demonstrate excellent interpersonal skills, including the ability to develop relationships and rapport with students and their families
• Teachable spirit and a desire to learn and grow professionally
• Excellent verbal and written communications skills
• Ability to adapt to change and a strong desire to work in a fast paced environment, the ability to multi-task
• Takes initiative, is highly motivated, is dependable, and is detail oriented
• Organization, active listening, discernment, and time management skills
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint & Outlook

Preferred Qualifications

• Familiar with Liberty University programs
• Previous customer service experience
• 2+ years of call center or phone experience

Work Hours

Standard business hours for Resident Admissions are Monday-Friday 10:00 am- 9:00 pm & Saturday 10:00 am- 6:00 pm.

Admissions Counselors will cover the following shifts determined by management:

Monday, Tuesday, Thursday, & Friday: 9:45 am-6:45 pm & 12-9 pm

Wednesday: 9 am-6 pm

Saturday: 10:00 am-6:00 pm

• All Resident Admissions Counselors will be required to work at least one Saturday shift per month, given a day off during the week.
• Due to on campus events and enrollment deadlines, Resident Admissions Counselors will occasionally be required to work beyond their regularly scheduled shift as deemed necessary by Resident Enrollment management.

Keywords: Liberty University, Lynchburg , Admissions Counselor, Other , Lynchburg, Virginia