LynchburgRecruiter Since 2001
the smart solution for Lynchburg jobs

Customer Service Specialist

Company: Pacific Life
Location: Lynchburg
Posted on: September 10, 2020

Job Description:

Job Description: Customer Service Specialist 1 Pacific Life is currently seeking talented Customer Experience Representatives to join the Life Insurance Division's Affluent Customer Service team in our Lynchburg, VA office. The Life Insurance Division works with financial and insurance professionals to give families and businesses the life insurance coverage needed to help meet important financial protection, wealth accumulation, and wealth preservation goals. To learn more about our culture, check out our recent video on YouTube! POSITION SUMMARY: With minimal supervision, this role will own the following responsibilities on our Life Division's Affluent Market Customer Service team: * Respond to questions and requests from (internal/external) customers. This could be a policy owner, financial advisor, producer etc. * Ensure customer requests are completed accurately and timely using the appropriate system/application. * Builds strong customer relationships, establishing confidence, trust and rapport to ensure customers have a positive experience with Pacific Life. WHO WILL LOVE THIS JOB: * You enjoy talking on the phone. This role will take anywhere between 50 to 60 incoming calls, and make multiple outbound calls per day. Being comfortable on the phone and providing excellent customer service is #1. * Problem Solving! If there's an obstacle, you want to help us work through. * You are excited about helping your colleagues and our customers, keeping in mind our goal of excellent quality. * You're comfortable with a fast-paced environment. * You enjoy supporting your community and getting involved - we have multiple opportunities to volunteer and support local charities and organizations! * May be required to work until 8pm ET FACTORS FOR SUCCESS: * Strong customer skills with 1-2 years' experience in a related customer service role. * College degree or equivalent experience. * Analytical skills and ability to think outside the box. * Organizational and time management skills. * Motivation and ability to learn new concepts quickly and adapt to changing environment. * Business writing and ability to communicate effectively based on audience (verbal and written). * Demonstrate basic math reasoning skills. * Ability to manage multiple priorities in a fast-paced environment. * Demonstrate computer proficiency including basic Microsoft, Word, Excel, and Outlook with the ability to use multiple programs concurrently. * Note: Job level may vary based on experience and knowledge. #LI-TM1 Pacific Life is fully committed to supporting our team with a safe and healthy work environment. During these challenging times, we're using digital technology and remote work options to ensure every employee is empowered to contribute to their full potential while growing their careers at Pacific Life. Pacific Life is a growth-oriented company with a strong and competitive position within the life insurance, retirement savings, and reinsurance markets. It holds top 15 market positions in almost all of its key products and has a diverse product portfolio serving the key markets of the highly affluent, broad market, small and mid-size businesses, and the institutional space. It has a global presence through its reinsurance business, with key markets in the U.K., Asia, and Australia. Pacific Life's structure as a mutual holding company is a competitive advantage, allowing the company to make decisions with a long-term view for the best interests of the organization and its policyholders. Pacific Life has a stellar reputation for service and value to the financial intermediaries and distribution channels that distribute our products. We firmly believe each of our employees play a part in our continued growth and success, and we pride ourselves in providing a work environment that is challenging, inclusive, collaborative, and results-oriented. With a powerful past and a strong future, Pacific Life provides an exciting work environment where your energy, enthusiasm, and ideas are valued. We are committed to giving you the resources and space to do your best work and feel good about the impact you make. Pacific Life is ranked 298th on the 2019 Forbes Fortune 500 list, has been named one of the 2019 World's Most Ethical Companies-- by the Ethisphere Institute, and was named by Forbes as one of America's Best Midsize Employers for 2019.Join the Pacific Life team and watch your career grow! We offer a competitive compensation and benefits package that includes: --- Competitive salary and bonus program --- Medical, dental, and vision as part our commitment in investing in the health and wellbeing of our employees --- Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid) --- Generous vacation time and holiday pay --- And much more!Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have t

Keywords: Pacific Life, Lynchburg , Customer Service Specialist, Other , Lynchburg, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Equipment Operator
Description: Thank you for your interest in applying for opportunities with The City of Richmond. 10 Equipment Operator 10 Description 10 The City of Richmond Department of Parks, Recreation and Community Facilities (more...)
Company: City Of Richmond
Location: Richmond
Posted on: 09/20/2020

PCA
Description: Job Description: 10 10 Hiring PCA 38 039 s - work available Home Instead Senior Care is looking for caring and compassionate CAREGivers to become a part of our team and join our mission of enhancing
Company: Home Instead
Location: Richmond
Posted on: 09/20/2020

Host
Description: Job Description: Description: Love your job at Texas Roadhouse Join our family and work in a high-volume restaurant filled with fun. Texas Roadhouse is looking for a Host to greet every guest with a (more...)
Company: Texas Roadhouse
Location: Burlington
Posted on: 09/20/2020


Senior Real Estate Representative
Description: Who We Are Imagine working in a place where continuous improvement andinnovation is celebrated and rewarded where fast-paced, high-impact teams come together to positively drive results for one of the (more...)
Company: 7-Eleven
Location: Roanoke
Posted on: 09/20/2020

Senior Java Software Engineer
Description: As a Master / Manager Software Engineer, you'll work on everything from customer-facing web and mobile applications using cutting-edge open source frameworks, to highly-available RESTful services, to (more...)
Company: CMP.jobs
Location: Richmond
Posted on: 09/20/2020

Account Executive, Federal System Integrators (Tableau)
Description: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. br br JOB CATEGORY br br Sales br br JOB (more...)
Company: Salesforce.com
Location: Richmond
Posted on: 09/20/2020

Special Warfare Combatant-Craft Crewmen
Description: Special Warfare Combatant-Craft Crewmen SWCC are specially trained to operate on and around rivers and coastal regions around the world. Wielding extreme firepower and a deadly skill set, SWCC operators (more...)
Company: US Navy
Location: Richmond
Posted on: 09/20/2020

Loan Processor - Richmond
Description: Mortgage Analysts / Loan Processors: Your career search stops here The Federal Savings Bank TFSB is actively searching for experienced mortgage loan processing professionals for our Richmond, VA (more...)
Company: The Federal Savings Bank
Location: Richmond
Posted on: 09/20/2020

Research Scientist (Microscopy) in Biology
Description: Job location: Charlottesville, VA Employment Type: Full-time Posted data: 2020-07-16 Req: R0016705 The Keck Center for Cellular Imaging KCCI in the Department of Biology at the University of Virginia (more...)
Company: University of Virginia
Location: Charlottesville
Posted on: 09/20/2020

Mail Clerk
Description: Reach Your Peak with ICMA-RC, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services This is a CONTRACT POSITION: September 2020 - 12/31/2020The position is responsible (more...)
Company: ICMA-RC
Location: Richmond
Posted on: 09/20/2020

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Lynchburg RSS job feeds