Senior Manager, Technical Support

Company: Novo Nordisk
Location: Durham
Posted on: February 7, 2026

Job Description:

About the Department For more than 100 years, Novo Nordisk has been tackling the unmet medical needs of people living with serious chronic diseases, such as diabetes & obesity. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world. In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Emerging Technologies -Solid Dosage Forms US facility in Durham, NC is a 194,000 square foot tableting and packaging facility that supports the production of our innovative oral treatments for patients with type 2 diabetes. SDF maintains a curious and pioneering spirit, harmonious with our growing pipeline of new products and emerging technologies. What we offer you: Leading pay and annual performance bonus for all positions All employees enjoy generous paid time off including 14 paid holidays Health Insurance, Dental Insurance, Vision Insurance – effective day one Guaranteed 8% 401K contribution plus individual company match option Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave Free access to Novo Nordisk-marketed pharmaceutical products Tuition Assistance Life & Disability Insurance Employee Referral Awards At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters. The Position Lead tactical & long-term strategic activities to drive process & technical improvements within respective department & ensure technical & maintenance standardization across teams, including production & warehouse areas based on assigned site and department. Will support respective department technologies, which may include bulk, packaging, filling, formulation, & other production maintenance areas as well as Automated Storage and Retrieval Systems, Automated Guided Vehicles, Autonomous Mobile Robots, & other technologies utilized for an automated Warehouse. Relationships Reports to Senior Manager/Director. Essential Functions Coach & mentor direct reports Develop long-term technical & process improvement plans Ensure robust processes are in place to exceed all quality objectives, specifications, & requirements and drive process performance to meet business & customer needs Champion the systematic problem solving (SPS) process Process confirmation of technical & maintenance standards Drive technical & maintenance standardization & collaboration across teams Ensure collaboration across sites via applicable process groups Ensure completion of high-level projects & investigations Owner of departmental master plan for technical improvements Process group responsibilities representing the site & contributing globally to better/best practices & projects for manufacturing efficiency & compliance Lead technical teams comprised of Engineers, Technicians and Operators Act as a liaison, partner and lead to technical vendor partners. Collaborate with technology vendors and partners to identify, evaluate and implement the best solutions for technical needs Maintain, develop & enforce department technical procedures/SOP’s according to cGMP’s Develop, implement & maintain strategy for training & development of the technical team Equipment lifecycle management to include coordination of shut down activities Follow all safety & environmental requirements in the performance of duties Other accountabilities, as assigned Physical Requirements Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.) Development of People Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, and that interim reviews are held so that their work is focused on those priorities, and they understand their level of accountability for results and the measurement process. Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way. Qualifications Bachelor's Degree in engineering or related field of study from an accredited university required May consider an Associate’s degree in engineering technology or related field of study from an accredited university with a minimum of seven (7) years of experience in engineering, manufacturing, or maintenance required, preferably in a pharmaceutical manufacturing environment May consider a High School diploma or equivalent with a minimum of nine (9) years of experience in engineering, manufacturing, or maintenance required, preferably in a pharmaceutical manufacturing environment Minimum of five (5) years of experience in engineering, manufacturing, or maintenance required; preferably in a pharmaceutical manufacturing environment Minimum three (3) years of supervisory experience in engineering, manufacturing, or maintenance required, preferably in a pharmaceutical or other regulated environment May consider three (3) years of project lead experience which included providing daily direction to the project team and accountability for ensuring completion of project in alignment with timelines and budget Experience driving process improvements/design using systematic methodologies, LEAN & Six Sigma strongly preferred Knowledgeable in high-speed, automated filling, formulation, assembly, packaging or warehouse systems & technologies required Knowledgeable in aseptic, bulk tablet manufacturing, finished or warehouse processing required Deep understanding of automation preferred Strong understanding of SAP preferred We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and defeating diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Keywords: Novo Nordisk, Lynchburg , Senior Manager, Technical Support, Manufacturing , Durham, Virginia