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IT Manager of satellite facility

Company: Job Juncture
Location: Lynchburg
Posted on: April 12, 2019

Job Description:

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Accountabilities


  • Ensure the IT team effectively supports day-to-day operational requirements and emerging business needs.
  • Provide continuous infrastructure operations as needed to support and enable secure access and utilization of solutions, data, and IT services.
  • Comply with Sarbanes-Oxley and FDA GMP Regulatory requirements
  • Lead an on-site support team, manage projects, and Operate within financial budgets.

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    Responsibilities

    • Serve as the first line of support for IT related matters and help ensure continuous and effective Production Planning & Execution, Warehouse & Inventory Management, Quality Management, Finance and Accounting, and Consumer Contact Center operations.
    • Collaborate with direct reports, consulting partners, solution providers, and IT partners in the corporate office to resolve issues, perform systems maintenance, and design and implement new or enhanced SAP functionality.
    • Oversee daily infrastructure operations across workstations, servers, networks, and security equipment and systems.
    • Manage projects as needed to maintain and/or enhance solutions or infrastructure equipment and services.--
    • Prioritize and collaborate with local and remote resources to resolve infrastructure issues.
    • Escalate issues to corporate when needed.

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      People Management/Development

      • Prioritize and direct the activities of direct reports and consultants
      • Develop direct reports through coaching and feedback
      • Foster a culture that values diversity and promotes inclusion

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        Operational Performance

        • Ensure departmental goals are aligned with business imperatives.
        • Meet SLAs and general expectations of timely support and IT service delivery
        • Comply with regulatory requirements - achieve adequate rating across all IT general controls
        • Compliance with corporate standards (e.g., financial, code of business conduct) and adherence to company policies.
        • Deliver projects on time and on budget, with minimal defects

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          KPI Accountabilities/Responsible to Influence

          • Systems Availability / Unplanned downtime
          • Help Desk Ticket resolution time, first-time closures, and customer satisfaction
          • # of achieved cost reductions


            • Planned budget/actual budget (%)
            • Key Internal/External Contacts

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              • Interacts with internal business partners across all functions, the corporate IT team, IT consultants, IT solution providers, and external auditors.

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                Key Interfaces with Other Departments

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                • Interacts with all on-site departments and the corporate IT function.

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                  Special Working Conditions/Physical Requirements

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                  • On-call 24x7 to address high severity outages
                  • Nights and weekend work required on occasion for special projects

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                    This role is responsible for all site related IT activities, which includes business relationship management and oversight of infrastructure operations in a manufacturing environment. The person who fills this role will be expected to build strong working relationships with on-site functional leaders, manage and develop direct reports, and serve as a liaison to the corporate IT team, located in Tarrytown, NY. Ideally, the candidate will have infrastructure expertise and familiarity with manufacturing operations in a regulated environment. SAP experience is a plus.

                    Requirements:

                    Qualifications - Minimum Education and Experience Requirements

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                    • BA/BS degree or the equivalent in Information Technology or Business Systems.
                    • Must have a minimum of eight years of related work experience.
                    • SAP experience in a manufacturing environment is a plus.

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                      Skills, Knowledge and Abilities

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                      • --


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                        • Expertise in infrastructure and security, including networks, windows servers and workstations, Office 365, and Active Directory.
                        • Team leadership, customer service and support, project management, budget management, and solution delivery.
                        • Operating in a regulated environment, including the satisfaction of Sarbanes-Oxley and FDA GMP requirements.
                        • Familiarity with SAP, with a focus on production planning and execution, warehouse and inventory management, quality management, and financial operations.
                        • A self-starter, with a strong sense of accountability and proven ability to successfully deliver new IT capabilities.
                        • Strong verbal and written communication skills.

                          --

Keywords: Job Juncture, Lynchburg , IT Manager of satellite facility, IT / Software / Systems , Lynchburg, Virginia

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