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Customer Service Representative - Lynchburg Campus (Evergreen Position

Company: Genworth North America Corporation
Location: Lynchburg
Posted on: February 3, 2019

Job Description:

Customer Service Representative - Lynchburg Campus (Evergreen Position This is an EVERGREEN JOB POSTING and is intended to be used to build a talent pool for future openings. By submitting your application, you give the recruiter permission to contact you regarding future Customer Service openings at Genworth. POSITION TITLE Customer Service Representative LOCATION Lynchburg, VA HOURS 40 hours / week Monday - Friday Will be assigned an 8-hour shift between the hours of 8:00 AM - 6:00 PM YOUR ROLE Excellent customer service is critical to the success of Genworth, which is why we are looking for a candidate who is passionate about customer service and excited about working in a fast-paced environment. The ideal candidate will be able to effectively communicate with customers, adhere to call center protocols, and be a team player who can contribute to a positive team environment by building functional working relationships with the team. YOUR RESPONSIBILITIES Responsibilities of the job will include but are not limited to responding to incoming phone calls from producers and policy holders, performing a limited number of outbound calls, remaining current on changes and/or updates to product offerings, processes, and operational procedures to ensure compliance with Federal and State regulations. YOUR QUALIFICATIONS College degree or equivalent experience Results driven Excellent PC/Technological skills - including Windows based programs and mainframe experience Excellent verbal and written communication skills Demonstrated ability and willingness to learn; can apply learning to work expectations Flexible and able to embrace change with a positive attitude Desire to work in a team environment Ability to make decisions and responsive Service aptitude and skills in handling customer issues OUR COMPANY Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871. The mission of Genworth's US Life business is to develop solutions that meet the financial challenges of aging, including individual and group long term care insurance, annuities, life insurance and new innovative products over time. We know we can't deliver on our mission unless we deliver for our employees. That's why we're committed to creating a work environment that fosters inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees' well-being. We know each employee contributes in their own unique way and we're dedicated to supporting every one of them to help them reach their full potential. ADDITIONAL DETAILS: This is not a remote position. Training will consist of 6-8 weeks and will require 100% attendance during this time. The starting salary for this position is $35,000 ($16.83/hour). Previous experience may be taken into consideration

Keywords: Genworth North America Corporation, Lynchburg , Customer Service Representative - Lynchburg Campus (Evergreen Position, Hospitality & Tourism , Lynchburg, Virginia

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