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Customer Service Representative II

Company: StarTek
Location: Lynchburg
Posted on: January 8, 2019

Job Description:

Are you looking for a work environment that is growing, thriving and has a passion for people? Do you want a career that will take you places and give you new experiences? Are success, personal growth and fun on your list of must haves? If you've answered yes to these questions, apply to join StarTekA global leader in the Business Process Outsourcing industry! We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. It's not WHAT we do that makes StarTek different; but rather, HOW we do it. POSITION OVERVIEW: This position is responsible for taking calls from the customers and responding to their questions, inquiries and concerns about their specific communications products/services and applying advanced skills to the position. Job Duties and Expectations: - Responds to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail. - Takes escalated or expert skill level calls. - Handles customer problems related to product function or the replacement of defective parts. - Completes, processes, and maintains applicable paperwork and records. The ideal candidate will have: - Automotive industry knowledge - Automotive industry customer service experience EXPERIENCE: Two (2) to five (5) years of customer service experience is required. Job ID: 13658 For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. STARTEK STARTEK is a customer engagement business process outsourcing company, providing Customer Care solutions in a different and more meaningful way. We help our clients manage the customer experience across the customer life cycle. STARTEK uses Customer 'engagement' design principles vs. traditional methods, resulting in added value solutions that create deeper customer relationships through better customer insights and interactions. STARTEK provides multiple strategic offerings, which include social media response/monitoring, professional services consulting, customer journey evaluation, retail assessments, mystery shopping, and reporting suites. We offer a variety of core capabilities including voice, chat, email and IVR interactions. In addition, we have 19 contact centers that provide onshore, near shore, and offshore locations. Contact Info - Lynchburg, VA

Keywords: StarTek, Lynchburg , Customer Service Representative II, Hospitality & Tourism , Lynchburg, Virginia

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