LynchburgRecruiter
the smart solution for Lynchburg jobs

Waiter: Become a Customer Supporte Rep - Christiansburg

Company: DISH
Location: Roanoke
Posted on: September 22, 2017

Job Description:

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISHs 11 U.S.-based Customer Service Centers provide award-winning service to millions of customers throughout the nation. Customer and Technical Support Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.
Job Duties and Responsibilities:
The Technical Support Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:
Supports Tier 1 technical support and customer service phone support for external customers
Regular and predictable attendance
This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
Assist customers with their billing and payments as needed
Sell multiple entertainment products and services as well as hardware systems and accessories
A Technical Support Representative performs the job duties and responsibilities above as well as the following essential job functions:
Willingness to work flexible schedules including weekends, holidays, and evenings
Ability to regularly sit for long periods of time
Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
Deescalate upset or irate customers in order to satisfactorily address their customer service needs
#CB3

Skills - Experience and Requirements:
A successful Technical Support Representative will have the following:
High School diploma, GED, or equivalent experience
Six-months related customer service/technical support experience and/or training preferred
Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
Ability to speak effectively with customers and employees of the organization
Strong organizational, time management, and problem solving skills
Excellent written and oral communication skills
Strong sense of professionalism and active listening skills
Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Keywords: DISH, Lynchburg, Waiter: Become a Customer Supporte Rep - Christiansburg, Hospitality & Tourism, Roanoke, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Restaurant Team Member - Crew (798 - Barracks Road)
Description: Job Description: br/ br/ Restaurant Team Member - Crew 798 - Barracks Road Description At Chipotle, we've created something special: a better place to eat and work. Many employees start just expecting (more...)
Company: Chipotle Mexican Grill
Location: Charlottesville
Posted on: 10/13/2017

Waiter: Become a Customer Supporte Rep - Christiansburg
Description: Job Description: br/ br/ If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further DISH's (more...)
Company: DISH
Location: Roanoke
Posted on: 10/16/2017

Medical Lab Tech (MLT) - 13 Week Contract
Description: MedPro is hiring Medical Lab Techs for immediate and future 13 week travel contracts. Immediate needs for: Cath Lab Tech, CT Tech, CLT, Cardiac Catheter Lab Technician, Cardiac Catheterization,
Company: MedPro Healthcare Staffing
Location: Richmond
Posted on: 10/16/2017


Travel Nurse (RN) - 13 week contract
Description: MedPro is hiring Registered Nurses for immediate and future 13 week travel
Company: MedPro Healthcare Staffing
Location: Charlottesville
Posted on: 10/16/2017

Travel Nurse (RN) - 13 week contract
Description: MedPro is hiring Registered Nurses for immediate and future 13 week travel
Company: MedPro Healthcare Staffing
Location: Richmond
Posted on: 10/16/2017

Ultrasound Tech - 13 Week Contract
Description: MedPro is hiring Ultrasound Techs for immediate and future 13 week travel contracts. Immediate needs for: Cath Lab Tech, CT Tech, CLT, Cardiac Catheter Lab Technician, Cardiac Catheterization,
Company: MedPro Healthcare Staffing
Location: Roanoke
Posted on: 10/16/2017

Line Cook
Description: Perform the Physical Demands - Remain on your feet for several hours at a time, ability to lift and carry up to 45 pounds, withstand high temperature conditions, bend, kneel, and stoop br / /p p (more...)
Company: Red Lobster
Location: Charlottesville
Posted on: 10/16/2017

Waiter: Become a Customer Supporte Rep - Christiansburg
Description: Job Description: br/ br/ If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further DISH's (more...)
Company: DISH
Location: Roanoke
Posted on: 10/13/2017

Ultrasound Tech - 13 Week Contract
Description: MedPro is hiring Ultrasound Techs for immediate and future 13 week travel contracts. Immediate needs for: Cath Lab Tech, CT Tech, CLT, Cardiac Catheter Lab Technician, Cardiac Catheterization,
Company: MedPro Healthcare Staffing
Location: Richmond
Posted on: 10/16/2017

Restaurant Manager-Charlottesville, VA
Description: div div p Are you ready for craft beer, great food, and an all-around WOW experience BJ's Restaurants is looking for talented, passion-driven managers to join our Operations Teams. /p p /p (more...)
Company: BJs Restaurant
Location: Charlottesville
Posted on: 10/9/2017

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Virginia jobs by following @recnetVA on Twitter!

Lynchburg RSS job feeds