Campus Retail Team Lead - Central Virginia Community College Bookstore
Company: Follett
Location: Lynchburg
Posted on: September 16, 2023
Job Description:
Join the Follett Team, where employees are valued, respected,
and offered career paths throughout its many campus
locations.Follett serves over half of the students in the United
States and works with 80,000 schools as a leading provider of
education technology, services, and print and digital content.
We're higher education's largest campus retailer and a hub for
school spirit and community as we operate nearly 1,200 local campus
stores and over 1,600 virtual stores across the continent. We take
pride in the fact that for more than 140 years, we have been
helping to improve people's lives by supporting a lifetime of
learning and education.Pay Rate - $15.00 - $18.28 per hourPosition
OverviewAs aCampus Store Leader, you will support a Market Leader
or Campus Store Manager overseeing store operations. You will be
responsible for driving results through sales growth while
delivering the highest level of brand and operational excellence
throughout the store by ensuring your team delivers an engaging
customer service experience.You will cultivate an environment of
mentorship and continuous development of your team members while
staying engaged in financial metrics and store performance and
support a Market Leader or Campus Store Manager with overall store
operations.Consistently demonstrate Follett Values - One Team,
Innovate & Create, Put People First, Do What's Right, Own the
Results, Stand for Inclusion. Demonstrate proficiency in Follett
Strategic Core Competencies- Thought, Results, People, and Self.
You are required to maintain an availability that meets business
needs.ResponsibilitiesDriving Results/Sales:Execute store plans and
daily operations for both traditional and rush (peak) periods
consistent with company objectives. To include:
- Execute sales promotions and special events (store, campus,
community).
- Partner with store leadership to review store financials and
recalibrate goals to drive sales.
- Operate cash registers and store systems to accept payments,
place orders, and make changes adhering to safe cash handling
procedures, including balancing cash drawer, preparing bank
deposits, and daily opening and closing activities.
- Maintain appropriate inventory control in alignment with store
operational procedures.
- Keep all areas of the store environment neat, clean, and
organized.
- Shipping/Receiving responsibilities.
- Set sales floor to meet visual merchandise standards for
General Merchandise and Course Materials.
- Ensure the security of company assets and the safety of team
members and customers, and adherence to company policies.
- May review and approve store markups, markdowns, and write-offs
within company guidelines.
- Responsible for executing in-store course materials activities
in collaboration with course materials leadership.Talent
Management:Supervise the work activities of team members (FT/PT and
temporary/seasonal) including:
- Train and coach team members on company and store
standards.
- Ensure team members follow company and store policies,
procedures, and standards.
- Perform onboarding procedures for new hires.
- Schedule team members' work hours within the store's operating
budget.
- Provide coverage for team members during breaks, lunch,
vacation, or peak seasonal periods.Customer Service:Partner to
create and maintain an engaging customer service culture, focused
on solutions-based selling and an exceptional customer experience.
To include:
- Greet customers and answers phones to provide information,
direct callers, and resolve escalated issues.
- Drive market growth initiatives such as POS email
collection.
- Maintain service level agreements for OMS Orders.
- Review customer feedback as provided by Market Leader or Campus
Store Manager and proactively provide solutions to feedback.Campus
Relationships:Communicate and partner with the campus to include:
- Day-to-day communication of store operational activities.
- Facilitate campus events.Other duties as assigned to support
general store operations.Requirements
- Associate's Degree or equivalent.
- 0-5 years of relevant experience.
- Academic retail experience is a plus.
- Strong organizational, time management, and problem-solving
skills.
- Strong customer service, communication, and presentation
skills.
- Strong analytical skills and financial acumen.
- Advanced relationship building, a demonstrated ability to
influence a team, and customer outreach.
- General computer skills.
- Travel: minimal - less than 10%.Full time benefits:
- Medical, Dental, & Vison
- Voluntary Insurance plans
- 401k + 100% company match (up to 4%)
- 80 hours vacation + sick days
- 7 paid company holidaysEqual Opportunity Employer. This company
considers candidates regardless of race, color, religion, sex,
sexual orientation, gender identity, national origin, disability,
or veteran status.
Keywords: Follett, Lynchburg , Campus Retail Team Lead - Central Virginia Community College Bookstore, Hospitality & Tourism , Lynchburg, Virginia
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