Therapy Registration Coordinator
Company: OrthoVirginia
Location: Lynchburg
Posted on: May 11, 2022
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Job Description:
OrthoVirginia, Virginia's largest provider of expert orthopedic
and therapy care, is currently seeking a full-time, experienced
Registration Coordinator for our Therapy Department to join our
team! Along with a collaborative, team-oriented work environment,
our outstanding employment package includes: competitive salaries,
excellent medical, dental, and vision benefits, paid time off
(PTO), a generous 401k incentive plan, short-term and long-term
disability insurance, life insurance, and a company-wide wellness
program. Position Summary The Registration Coordinator - Therapy
serves as the first point of contact for patients and visitors and
performs administrative duties, monitors office procedures,
resolves problems, and assists with therapy operations. This
position may also be responsible for insurance
verifications/authorizations, patient scheduling and working with
the therapy director to ensure smooth operations. Primary Functions
& Accountabilities Maintain the Therapy registration desk, answer
phone lines, and schedule appointments Enter and update patient
information, verify insurance coverage, obtain authorizations, and
collect co-pays Provide administrative support to providers as
needed (e.g. filing, distributing dictation, etc.) Provide general
office assistance including purchasing of office supplies,
maintenance of office equipment. Coordinate with billing office on
collections and balancing payments. Serve as liaison between
patients and the therapy staff and will work toward ensuring
efficiency and excellent customer service. Adhere to established
procedures for appointment scheduling, intake, and record-keeping
for all patients Collect appropriate copays, payments on accounts
and payments for cash and carry supplies and accurately posts to
patient's account Communicate with providers, therapy techs,
medical assistants, financial counselors, patient resource
coordinators and other support staff as needed Demonstrate sound
knowledge of insurance plan participation and ensures appropriate
processing of insurance information Manage telephone, fax, and
e-mail requests in a timely and organized manner to ensure
effective communication and excellent customer service Ability to
work flexible schedules to meet therapy clinic needs Knowledge,
Skills & Abilities Must be able to multi-task with a strong sense
of responsibility and initiative Strong written and verbal
communication and interpersonal skills Exceptional customer service
skills and focus Must be comfortable assessing situations and
resolving or escalating as required Able to establish/maintain
effective working relationships with patients, staff payers and
team members Strong working knowledge with insurance
authorizations, limitations/coverage, eligibility, billing,
insurance regulations, insurance benefits and appeal processes Must
be able to understand and explain most insurance and billing
questions as it pertains to the patient Position Requirements High
school diploma or equivalent One year of relevant office
experience; Medical office experience preferred Basic knowledge of
Microsoft Office; Typing speed of at least 35 WPM with high
accuracy
Keywords: OrthoVirginia, Lynchburg , Therapy Registration Coordinator, Healthcare , Lynchburg, Virginia
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