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Admissions Account Manager

Company: Horizon Behavioral Health
Location: Lynchburg
Posted on: July 14, 2019

Job Description:

Admissions Account Manager

Location: Lynchburg, VA


Hours: Full-time (37.5

hours), Monday through Friday, 8:30am to 5:00pm

Position Summary:

The Admissions Account Manager is responsible for the daily

operations of client access functions at multiple sites. This position will

plan, direct, evaluate, organize and coordinate the staff and functions of

client admissions operations. This position will focus on the logistics of

daily operations, as well as improving processes and efficiency with a

continuous focus on improved customer experience. Client access will occur

within a value-based services model.

Required Education and Experience:

· Bachelor's Degree

in Healthcare Administration, Business Administration or related field.

· Requires 5 years of

healthcare management operations experience, including two years of supervisory

experience directly in client access operations; and/or an equivalent combination

of relevant education and experience that provides the required knowledge,

skills, and abilities.

Related Knowledge, Skills and Abilities

Must have knowledge of healthcare office work flow and operations,

with demonstrated ability to manage patient access operations.

Requires ability to plan and manage operations and the utilization of


Requires excellent critical thinking ability.

Ability to communicate effectively orally and in writing.

Ability to multitask and perform well in stressful situations.

Knowledge of behavioral healthcare standard concepts, practices and procedures.

Knowledge of customer service techniques and best practices.

Knowledge of the principles, procedures, and techniques related to report

generation to meet the needs of customers at multiple levels of the

organization in a value-based services model.

Proficient in word, excel, Powerpoint, basic keyboard and computer skills, as

well as solid experience with electronic health record software.

Ability to identify customer needs and respond with appropriate customer

service driven actions.

Excellent interpersonal skills and the ability to handle difficult people and

difficult situations.

Ability to manage time and ensure multiple competing priorities are met.

Ability to promote teamwork and positive, collaborative, professional working

relationships among employees, co-workers and representatives in the community.

Ability to record accurate data and complete documentation within established

expectations and/or communicated deadlines.

Ability to respond effectively to changes in the work environment in a positive

and professional manner.

Excellent organizational skills.

Willing and available to work modified schedules (weekends, holiday, etc.) as


Ability to drive and must possess a valid driver's license. May be required to

travel to different Horizon work sites during the day based on operational

needs or provide oversight of admin support at other locations.

Horizon Behavioral Health is an Equal Opportunity Employer

Keywords: Horizon Behavioral Health, Lynchburg , Admissions Account Manager, Executive , Lynchburg, Virginia

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