Business Process Improvement Manager
Posted on: March 21, 2020
Business Process Improvement Manager
LOCATION: Lynchburg, VA
As a Business Process Improvement Manager, you will be responsible
for identifying, defining, and leading projects and initiatives
across the LTC Contact Center. These projects have a direct impact
on improving the experience for our customers and resolving risk
and compliance concerns. We are looking for someone with a passion
for leading transformational process improvements, executing on
system initiatives, resolving risk concerns and leading a team of
highly motivated process improvement representatives.
Defines, develops and provides information and analysis to drive
the decision- making process and support business operations for
internal and external customers.
Motivates and directs team members to build cooperative project
teams to conduct research and analysis to quantify business
opportunities and issues. Develops formal recommendations for
presentation to management.
Influences all levels of an organization to support programs,
projects and over all processes.
Identifies and executes process improvements to ensure Compliance
adherence while increasing productivity.
Identifies and implements key strategic projects to ensure
deadlines and commitments are met while removing any roadblocks
Works with customers to generate solutions to business issues and
then plans/implements those solutions.
Tracks overall project status for entire department in order to
periodically report to management.
Acts as a change agent throughout the team
Develops peer and cross functional relationships to maximize best
practice sharing and team effectiveness.
Bachelor s degree or equivalent experience (4+ years of relevant
experience in Project Management/Leadership in lieu of degree)
Minimum of two years working with Long Term Care Insurance
Minimum of one year facilitating or leading projects
Minimum of one year experience leading a team of employees,
directly or indirectly
Demonstrated ability to work independently to resolve complex
issues and projects while keeping stakeholders appropriately
Demonstrated ability to influence, negotiate and communicate at all
levels of the organization and with external customers, through
verbal and written formats
Team builder that facilitates a common goal/purpose with experience
in creating strong alliances with customers and employees
Proven ability to set and meet aggressive goals
Demonstrated ability to resolve conflict effectively and
Strong analytical skills with a demonstrated ability to ensure
controllership measures are effectively met
Ability to work a varied schedule (nights and weekends), as
business need requires
Advanced problem-solving skills and analytical thinker
Excellent verbal and written communication skills
Experience in Risk and Compliance
Experience implementing large organizational process
Genworth Financial, Inc. is a leading insurance holding company
committed to helping families achieve the dream of home ownership
and address the financial challenges of aging through its
leadership positions in mortgage insurance and long-term care
insurance. Headquartered in Richmond, Virginia, Genworth traces its
roots back to 1871.
The mission of Genworth s US Life business is to develop solutions
that meet the financial challenges of aging, including individual
and group long term care insurance, annuities, life insurance and
new innovative products over time.
We know we can t deliver on our mission unless we deliver for our
employees. That s why we re committed to creating a work
environment that fosters inclusion, camaraderie, rewarding work,
community involvement, and a focus on our employees well-being. We
know each employee contributes in their own unique way and we re
dedicated to supporting every one of them to help them reach their
Genworth is an Equal Opportunity employer. The Company
provides equal access to employment opportunities for all
applicants and employees in accordance with applicable federal,
state and local laws, without regard to race, color, national
religion, gender, age, disability, veteran status, sexual
gender identity or marital status, amnesty or status as a
veteran, or any other characteristic protected by state or
Keywords: Genworth, Lynchburg , Business Process Improvement Manager, Executive , Lynchburg, Virginia
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