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Business Process Improvement Manager

Company: Genworth
Location: Lynchburg
Posted on: March 21, 2020

Job Description:

Business Process Improvement Manager

LOCATION: Lynchburg, VA

ROLE
As a Business Process Improvement Manager, you will be responsible for identifying, defining, and leading projects and initiatives across the LTC Contact Center. These projects have a direct impact on improving the experience for our customers and resolving risk and compliance concerns. We are looking for someone with a passion for leading transformational process improvements, executing on system initiatives, resolving risk concerns and leading a team of highly motivated process improvement representatives.

RESPONSIBILITIES
Defines, develops and provides information and analysis to drive the decision- making process and support business operations for internal and external customers.
Motivates and directs team members to build cooperative project teams to conduct research and analysis to quantify business opportunities and issues. Develops formal recommendations for presentation to management.
Influences all levels of an organization to support programs, projects and over all processes.
Identifies and executes process improvements to ensure Compliance adherence while increasing productivity.
Identifies and implements key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop.
Works with customers to generate solutions to business issues and then plans/implements those solutions.
Tracks overall project status for entire department in order to periodically report to management.
Acts as a change agent throughout the team
Develops peer and cross functional relationships to maximize best practice sharing and team effectiveness.

REQUIRED QUALIFICATIONS:
Bachelor s degree or equivalent experience (4+ years of relevant experience in Project Management/Leadership in lieu of degree)
Minimum of two years working with Long Term Care Insurance products
Minimum of one year facilitating or leading projects
Minimum of one year experience leading a team of employees, directly or indirectly
Demonstrated ability to work independently to resolve complex issues and projects while keeping stakeholders appropriately informed
Demonstrated ability to influence, negotiate and communicate at all levels of the organization and with external customers, through verbal and written formats
Team builder that facilitates a common goal/purpose with experience in creating strong alliances with customers and employees
Proven ability to set and meet aggressive goals
Demonstrated ability to resolve conflict effectively and efficiently
Strong analytical skills with a demonstrated ability to ensure controllership measures are effectively met
Ability to work a varied schedule (nights and weekends), as business need requires
Advanced problem-solving skills and analytical thinker
Excellent verbal and written communication skills

PREFERRED QUALIFICATIONS
Experience in Risk and Compliance
Experience implementing large organizational process improvements

COMPANY
Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long-term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.

The mission of Genworth s US Life business is to develop solutions that meet the financial challenges of aging, including individual and group long term care insurance, annuities, life insurance and new innovative products over time.

We know we can t deliver on our mission unless we deliver for our employees. That s why we re committed to creating a work environment that fosters inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees well-being. We know each employee contributes in their own unique way and we re dedicated to supporting every one of them to help them reach their full potential.

Genworth is an Equal Opportunity employer. The Company
provides equal access to employment opportunities for all
applicants and employees in accordance with applicable federal,
state and local laws, without regard to race, color, national origin,
religion, gender, age, disability, veteran status, sexual orientation,
gender identity or marital status, amnesty or status as a covered
veteran, or any other characteristic protected by state or federal
law.

Keywords: Genworth, Lynchburg , Business Process Improvement Manager, Executive , Lynchburg, Virginia

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