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LTC Product Project Manager

Company: Genworth
Location: Lynchburg
Posted on: March 19, 2020

Job Description:

LTC Product Project Manager

LOCATION: Lynchburg, VA

Provide overall design direction for transformational process improvements, execute on system initiatives, and be accountable for productivity improvements for the LTC Customer Service organization while also acting as a Product Owner over LTC Customer Service initiatives. The Product Owner operates within an Agile environment side-by-side with key business stakeholders, developers, analysts, architects and testing resources to define high level business intent and features, drive solution decisions and ensure finished products meet the needs of all stakeholders. The Product Owner provides strategic direction for a team through Product experience and business intelligence. They shape the strategy and content of IT delivery in an Agile environment.

Defines, develops and provides information and analysis to drive the decision- making process and support business operations for internal and external customers.
Motivates and directs team members to build cooperative project teams to conduct research and analysis to quantify business opportunities and issues. Develops formal recommendations for presentation to management.
Influences all levels of an organization to support programs, projects and over all processes.
Identifies and executes process improvements to ensure Compliance adherence while increasing productivity.
Identifies and implements key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop.
Works with customers to generate solutions to business issues and then plans/implements those solutions.
Tracks overall project status for entire department in order to periodically report to management.
Acts as a change agent throughout the team
Develops peer and cross functional relationships to maximize best practice sharing and team effectiveness.
Owns the Operations Vision for the Long-Term Care Customer Service Agile team
Frequently meet with customers understand their needs in order to develop and maintain a prioritized Operations Backlog
Define and maintain an Operations Roadmap for Agile project delivery via User Stories
Write User Stories with detailed Acceptance Criteria based on the Product Roadmap
Work with the team to ensure that they understand User Stories and Acceptance Criteria and that it meets their Definition of Ready
Review the teams work each Sprint and accept User Stories based upon the Acceptance Criteria and team Definition of Done
Update the Operations Backlog and Operations Roadmap each Sprint based upon the team s delivery

Bachelor s degree or equivalent experience (4+ years of relevant experience in lieu of degree)
Minimum of one year facilitating or leading projects
Minimum of one year experience leading a team of employees, directly or indirectly
Ability to work independently and with mid-level and senior management on complex issues and projects.
Demonstrated ability to influence, negotiate and communicate at all levels of the organization and with external customers, through verbal and written formats.
Team builder that facilitates a common goal/purpose with experience in creating strong alliances with customers and employees.
Proven ability to set and meet aggressive goals.
Ability to resolve conflict effectively and efficiently.
Strong analytical skills with a demonstrated ability to ensure controllership measures are effectively met.
Ability to work a varied schedule (nights and weekends), as business need requires.
Advanced problem-solving skills, analytical thinker
Understanding of Agile, Scrum and related principles and best practices
Excellent written and verbal communication skills leveraged to interface with business stakeholders and technical delivery resources
At Genworth, we are committed to caring for our customers and for the safety of our colleagues. During inclement weather (or other events which may make the office inaccessible), this role will be required to work remotely. High speed internet and a distraction free area are required.

Minimum of one year working with Long Term Care Insurance products
Project Management Training or Certification
Agile Training or Certification

Genworth Financial, Inc. is a leading insurance holding company committed to helping families achieve the dream of home ownership and address the financial challenges of aging through its leadership positions in mortgage insurance and long-term care insurance. Headquartered in Richmond, Virginia, Genworth traces its roots back to 1871.

The mission of Genworth s US Life business is to develop solutions that meet the financial challenges of aging, including individual and group long term care insurance, annuities, life insurance and new innovative products over time.

We know we can t deliver on our mission unless we deliver for our employees. That s why we re committed to creating a work environment that fosters inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees well-being. We know each employee contributes in their own unique way and we re dedicated to supporting every one of them to help them reach their full potential.

Genworth is an Equal Opportunity employer. The Company
provides equal access to employment opportunities for all
applicants and employees in accordance with applicable federal,
state and local laws, without regard to race, color, national origin,
religion, gender, age, disability, veteran status, sexual orientation,
gender identity or marital status, amnesty or status as a covered
veteran, or any other characteristic protected by state or federal

Keywords: Genworth, Lynchburg , LTC Product Project Manager, Executive , Lynchburg, Virginia

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