LTC Product Project Manager
Posted on: March 19, 2020
LTC Product Project Manager
LOCATION: Lynchburg, VA
Provide overall design direction for transformational process
improvements, execute on system initiatives, and be accountable for
productivity improvements for the LTC Customer Service organization
while also acting as a Product Owner over LTC Customer Service
initiatives. The Product Owner operates within an Agile environment
side-by-side with key business stakeholders, developers, analysts,
architects and testing resources to define high level business
intent and features, drive solution decisions and ensure finished
products meet the needs of all stakeholders. The Product Owner
provides strategic direction for a team through Product experience
and business intelligence. They shape the strategy and content of
IT delivery in an Agile environment.
Defines, develops and provides information and analysis to drive
the decision- making process and support business operations for
internal and external customers.
Motivates and directs team members to build cooperative project
teams to conduct research and analysis to quantify business
opportunities and issues. Develops formal recommendations for
presentation to management.
Influences all levels of an organization to support programs,
projects and over all processes.
Identifies and executes process improvements to ensure Compliance
adherence while increasing productivity.
Identifies and implements key strategic projects to ensure
deadlines and commitments are met while removing any roadblocks
Works with customers to generate solutions to business issues and
then plans/implements those solutions.
Tracks overall project status for entire department in order to
periodically report to management.
Acts as a change agent throughout the team
Develops peer and cross functional relationships to maximize best
practice sharing and team effectiveness.
Owns the Operations Vision for the Long-Term Care Customer Service
Frequently meet with customers understand their needs in order to
develop and maintain a prioritized Operations Backlog
Define and maintain an Operations Roadmap for Agile project
delivery via User Stories
Write User Stories with detailed Acceptance Criteria based on the
Work with the team to ensure that they understand User Stories and
Acceptance Criteria and that it meets their Definition of Ready
Review the teams work each Sprint and accept User Stories based
upon the Acceptance Criteria and team Definition of Done
Update the Operations Backlog and Operations Roadmap each Sprint
based upon the team s delivery
Bachelor s degree or equivalent experience (4+ years of relevant
experience in lieu of degree)
Minimum of one year facilitating or leading projects
Minimum of one year experience leading a team of employees,
directly or indirectly
Ability to work independently and with mid-level and senior
management on complex issues and projects.
Demonstrated ability to influence, negotiate and communicate at all
levels of the organization and with external customers, through
verbal and written formats.
Team builder that facilitates a common goal/purpose with experience
in creating strong alliances with customers and employees.
Proven ability to set and meet aggressive goals.
Ability to resolve conflict effectively and efficiently.
Strong analytical skills with a demonstrated ability to ensure
controllership measures are effectively met.
Ability to work a varied schedule (nights and weekends), as
business need requires.
Advanced problem-solving skills, analytical thinker
Understanding of Agile, Scrum and related principles and best
Excellent written and verbal communication skills leveraged to
interface with business stakeholders and technical delivery
At Genworth, we are committed to caring for our customers and for
the safety of our colleagues. During inclement weather (or other
events which may make the office inaccessible), this role will be
required to work remotely. High speed internet and a distraction
free area are required.
Minimum of one year working with Long Term Care Insurance
Project Management Training or Certification
Agile Training or Certification
Genworth Financial, Inc. is a leading insurance holding company
committed to helping families achieve the dream of home ownership
and address the financial challenges of aging through its
leadership positions in mortgage insurance and long-term care
insurance. Headquartered in Richmond, Virginia, Genworth traces its
roots back to 1871.
The mission of Genworth s US Life business is to develop solutions
that meet the financial challenges of aging, including individual
and group long term care insurance, annuities, life insurance and
new innovative products over time.
We know we can t deliver on our mission unless we deliver for our
employees. That s why we re committed to creating a work
environment that fosters inclusion, camaraderie, rewarding work,
community involvement, and a focus on our employees well-being. We
know each employee contributes in their own unique way and we re
dedicated to supporting every one of them to help them reach their
Genworth is an Equal Opportunity employer. The Company
provides equal access to employment opportunities for all
applicants and employees in accordance with applicable federal,
state and local laws, without regard to race, color, national
religion, gender, age, disability, veteran status, sexual
gender identity or marital status, amnesty or status as a
veteran, or any other characteristic protected by state or
Keywords: Genworth, Lynchburg , LTC Product Project Manager, Executive , Lynchburg, Virginia
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