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Manager, New Business Operations

Company: Pacific Life
Location: Lynchburg
Posted on: January 16, 2020

Job Description:

Job Description
Pacific Life is currently seeking a talented Manager, New Business Operations to join the Life Insurance Division in Lynchburg, VA. The Life Insurance Division works with financial and insurance professionals to give families and businesses the life insurance coverage needed to help meet important financial protection, wealth accumulation, and wealth preservation goals.


The Manager, New Business Operations will be responsible for leading a department with a broad scope of responsibility over multiple complex operational processes with significant customer interaction. Accountable for process and team performance and will lead an organization of several teams each led by Underwriting Managers and New Business Supervisors. Responsible for tracking department metrics and forecasting. Translates strategy into short term and long-term goals and guides the team in implementing those goals. Handles escalated or complex customer issues and concerns effectively, timely, and in a professional manner. Builds, mentors, and leads a strong motivated team while providing extraordinary service to our customers both internal and external. Provides day to day guidance, feedback, and direction to team. Accountable for meeting and exceeding service levels. Remain current on end to end processes, operational procedures, and changes to product offerings. Proactively manages short term and long-term capacity planning. Drives continuous improvement and innovation for immediate team and processes.


Bachelor s degree in business or related field preferred
5 years of operations and leadership experience, with proven focus on service
Strong verbal and written communication skills, with ability to drive vision and purpose and create a culture of open communication.
Able to work effectively with multiple levels of staff, leadership, and clients.
Demonstrated ability to build, direct and grow successful and motivated teams
Able to effectively lead projects and drive innovative efforts in support of organizational change and growth
Ability to travel up to 10%


Join the Pacific Life team and watch your career grow! We offer a competitive compensation and benefits package that includes: Competitive salary and bonus program Medical, dental, and vision as part our commitment in investing in the health and wellbeing of our employees Two retirement savings plans: 401k savings plan with company match and Company Retirement Contribution (company-paid) Generous vacation time and holiday pay And much more!

EEO Statement
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

About Pacific Life
For more than 150 years, Pacific Life has offered innovative products and services including life insurance, annuities, and mutual funds, along with a variety of investment products, all of which provide The Power to Help You Succeed. We firmly believe each employee plays a part in our continued growth and success, and we pride ourselves in providing a work environment that is challenging, inclusive, collaborative, and results-oriented. With a powerful past and a strong future, Pacific Life offers an environment where you re empowered to achieve your personal best. In return, we look to your passion and insight to help us grow. For additional company information, including current financial strength ratings, visit

Keywords: Pacific Life, Lynchburg , Manager, New Business Operations, Executive , Lynchburg, Virginia

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