Office Team Lead - Home Care Services - Roanoke based
Company: Carilion Clinic
Location: Roanoke
Posted on: May 2, 2024
Job Description:
How You'll Help Transform Healthcare:Supporting Home Care
Services. Position located in the Home Health office. Oversees the
details of maintaining an efficient and professional office by
serving as team leader, role model, coach and facilitator for
staff. Performs additional functions related to office operations
to meet specific needs of the department. Serves as a resource
person for patients, physicians, office staff, various facilities,
service lines, and outside agencies utilizing effective
communication, courtesy, confidentiality and professionalism in all
interactions. Makes appropriate decisions, reasoning, and problem
solving to solve more complex problems related to office
operations. Refers complex or potentially significant issues to
manager/director, including issues regarding compensation, work
hours, and working conditions. Stays aware of organization
developments and initiatives that they can adopt for their work
group.
- Prioritizes and performs clerical duties to maintain basic
office workflow functions as primary responsibility or back up and
as applicable to the worksite: greets, screens, and provides
service to patients and visitors; processes mail, faxes and other
documents; performs data entry, word processing, and spreadsheet
functions; runs and maintains reports; researches and resolves
issues; and other duties as assigned by the Site
Manager/Director.
- Contributes to the interview and performance review processes
as requested by the Manager/Director. Assists manager/directors in
assuring staff competence and contributes to staff performance
development for the central resource center.
- Demonstrates customer focused telephone etiquette to ensure all
calls are received, screened and routed timely and appropriately;
emergency calls, staff pages, and overhead announcements are
processed according to established procedures; messages are
retrieved and routed accurately. Effectively manages a high volume
of calls and/or resolves complex patient issues.
- Collaborates with management regarding fiscal management.
Assures appropriate resource allocation, and maintains staffing
levels in accordance with financial targets, provides input to
budget process and resource needs and expense control.
- Functions as resource center data specialist. Assists with
collection of data for monthly operations meeting and other
departmental initiatives utilizing various data and other
informational input sources.
- Serves as a back-up resource for responsibilities of the
Department Secretary.
- Proficient in using electronic medical records systems to
document, locate, and disseminate, as needed, medical record
information of patients accurately and in accordance with
established policies, procedures, and federal law. Maintains
strictest confidentiality, adheres to and attains established
quality standards in all responsibilities and
accountabilities.
- Serves as a resource for Managers / Director.What We
Require:Education: Associate degree or equivalent combination of
education and experience required.Experience: Minimum of three (3)
years prior experience in Central Resource Center or medical office
setting required.Other Minimum Qualifications: Must successfully
complete orientation and competency validation for position. Must
be customer driven, have strong grammar, spelling and punctuation
skills, knowledge of medical terminology, knowledge of office
procedures and equipment, proficiency in computer data
entry/keyboarding, and good organizational, communication, and
interpersonal skills. Ability to use electronic medical records.
Ability to multi-task essential. Strong PC software skills in word
processing, spreadsheets, database and presentation software
required (e.g., Microsoft Office Suite). Business writing skills
with the ability to compose documents, including correspondence,
agendas, minutes, reports, etc. may be required based on
departmental needs.About CarilionThis is Carilion Clinic ...An
organization where innovation happens, collaboration is expected
and ideas are valued. A not-for-profit, mission-driven health
system built on progress and partnerships. A courageous team that
is always learning, never discouraged and forever
curious.Headquartered in Roanoke, Va., you will find a robust
system of award winning hospitals, Level 1 and 3 trauma centers,
Level 3 NICU, Institute of Orthopedics and Neurosciences,
multi-specialty physician practices, and The Virginia Tech Carilion
School of Medicine and Research Institute.Carilion is where you can
make your own path, make new discoveries and, most importantly,
make a difference. Here, in a place where the air is clean, people
are kind and life is good. Make your tomorrow with us. Requisition
Number: 146257 Employment Status: Full time Location: Carilion
Clinic Home Care Shift: Day/Evening Shift Details: Monday-Friday
8a-4:30p with holiday expectationsRecruiter: CHRISTOPHER D
FITZGERALD Recruiter Email: cdfitzgerald@carilionclinic.orgFor more
information, contact the HR Service Center at 1-800-599-2537.Equal
Opportunity EmployerMinorities/Females/Protected
Veterans/Individuals with Disabilities/Sexual Orientation/Gender
IdentityCarilion Clinic is a drug-free workplace. Please see job
descriptionPI239968732
Keywords: Carilion Clinic, Lynchburg , Office Team Lead - Home Care Services - Roanoke based, Administration, Clerical , Roanoke, Virginia
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