Receptionist
Company: OrthoVirginia
Location: Lynchburg
Posted on: September 17, 2023
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Job Description:
OrthoVirginia, Virginia's largest provider of expert orthopedic
and therapy care, is currently seeking a full-time, experienced
Registration Coordinator to join our team! Along with a
collaborative, team-oriented work environment, our outstanding
employment package includes: competitive salaries, excellent
medical, dental, and vision benefits, paid time off (PTO), a
generous 401k incentive plan, short-term and long-term disability
insurance, life insurance, and a company-wide wellness program.
Position Summary The Registration Coordinator serves as the first
point of contact for patients and visitors and performs
administrative duties, monitors office procedures, resolves
problems, and assists with office operations. This position may
also be responsible for insurance verifications/authorizations,
patient scheduling and working with the clinic director to ensure
smooth operations. Primary Functions & Accountabilities Maintain
the registration desk, answer phone lines, and schedule
appointments Enter and update patient information, verify insurance
coverage, obtain authorizations, and collect co-pays Provide
administrative support to providers as needed (e.g. filing,
distributing dictation, etc.) Provide general office assistance
including purchasing of office supplies, maintenance of office
equipment. Coordinate with billing office on collections and
balancing payments. Serve as liaison between patients and the
clinical staff and will work toward ensuring efficiency and
excellent customer service. Adhere to established procedures for
appointment scheduling, intake, and record-keeping for all patients
Collect appropriate copays, payments on accounts and payments for
cash and carry supplies and accurately posts to patient's account
Communicate with providers, medical assistants, financial
counselors, patient resource coordinators and other support staff
as needed Demonstrate sound knowledge of insurance plan
participation and ensures appropriate processing of insurance
information Manage telephone, fax, and e-mail requests in a timely
and organized manner to ensure effective communication and
excellent customer service Ability to work flexible schedules to
meet clinic needs Knowledge, Skills & Abilities Must be able to
multi-task with a strong sense of responsibility and initiative
Strong written and verbal communication and interpersonal skills
Exceptional customer service skills and focus Must be comfortable
assessing situations and resolving or escalating as required Able
to establish/maintain effective working relationships with
patients, staff payers and team members Strong working knowledge
with insurance authorizations, limitations/coverage, eligibility,
billing, insurance regulations, insurance benefits and appeal
processes Must be able to understand and explain most insurance and
billing questions as it pertains to the patient Position
Requirements High school diploma or equivalent One year of relevant
office experience; Medical office experience preferred Basic
knowledge of Microsoft Office; Typing speed of at least 35 WPM with
high accuracy Employment Type: Full Time
Keywords: OrthoVirginia, Lynchburg , Receptionist, Administration, Clerical , Lynchburg, Virginia
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here to apply!
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